Refund policy

We have a 30-day return/exchange policy, which means you have 30 days after receiving your item to request a return or exchange. 

To be eligible for a return or exchange, your item must be in the same condition that you received it, and in its original packaging.

To start a return or exchange, you can contact us at support@eighteenarrows.com to let us know what you would like to do. Please note that returns and exchanges will need to be sent to the following address:

Eighteen Arrows

754 Industrial Road

Centerville, TN 37033

USA

FOR RETURNS: Please write the word "RETURN" on the outside of your return package. Note that you will have to pay for shipping.

FOR EXCHANGES: Please write the word "EXCHANGE" on the outside of your package. Include a note on the inside indicating what size and color you wish to receive in exchange, as well as the address to ship to. Note that you will have to pay for shipping.

You can always contact us with questions about returns or exchanges at support@eighteenarrows.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at support@eighteenarrows.com.